Returns & Exchanges
At Matte Collection, we want you to feel confident and beautiful in every piece you purchase. If you are not completely satisfied with your order, we offer a streamlined return process for store credit within 30 days of delivery.
Check Eligibility
Ensure items are unworn, unwashed, and have all original tags and hygiene liners attached. Please note that items marked as Final Sale cannot be returned.
Initiate Your Return
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.
Pack and Ship
Download and print your prepaid shipping label, securely pack your items in their original packaging, and drop the package off at any authorized carrier location.
Receive Store Credit
Once our warehouse inspects and approves your return, we will issue a digital gift card to your email address for the full value of the returned goods.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing